Returns and Refunds Policy
Last updated: August 18, 2026
At Dollar Empire, we strive to ensure that every product you receive is in perfect condition. Please read our Returns and Refunds Policy carefully before placing an order.
1. No Returns or Exchanges
No return or exchange is accepted unless the item is broken, damaged, or the wrong item was delivered. All sales are considered final once the order is delivered in good condition.
2. Eligible Returns
A return or exchange may only be requested if:
- The item was broken or damaged during delivery.
- The wrong item was delivered.
3. How to Report an Issue
If you receive a broken, damaged, or incorrect item, please contact us within 24 hours of delivery. You must provide clear photos or videos of the item and the packaging to support your claim. Requests received after 24 hours may not be accepted.
4. Refund or Replacement Process
Once your claim is reviewed and approved, we will offer one of the following:
- A replacement of the same item, subject to availability.
- A full or partial refund, depending on the nature of the issue.
5. Non-Returnable Items
Items that are not broken, damaged, or incorrect cannot be returned or exchanged. This includes change of mind, incorrect size or color selection, or items that have been used or washed.
6. Contact Us
To report a damaged, broken, or incorrect item, please contact us via the Contact us page or WhatsApp at +94 71 417 7772.
